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Repeat Prescriptions

If your doctor is to continue your medication over months or years, you can obtain repeat prescriptions. Our computer will generate a new prescription on the left-hand sheet and a request for a future repeat on the right-hand side.

We request you to detach the repeat request at the time of collecting a script and keep it safe until you need to request a further supply of your medication. 

Online Services for Drayton Surgery Patients

In order to use the new online booking and requesting service you will need to request a user name and password.

The new service is called SYSTMONLINE and can only be accessed once we have confirmed your details and issued a username and password for you.

If you pop in to the surgery please bring photo ID to verify who you are - a photo driving licence or passport is ideal. We will then be able to issue your user name and password immediately.

Unfortunately we cannot simply transfer your old log in details across to the new system.

Once you have your user name and password you can log in via the link at the top of this page.

Collection

Please remember to allow at least 72hrs between requesting and collecting your prescription. It is always preferable for you to tick the items you need from the printed list given and return it to the surgery for processing.  If however you require an item which is not listed simply write the name of the medication, the strength and the frequency of use clearly on the sheet, along with when you were last prescribed the item and by whom. With this system we hope to ensure we are minimising the risks of errors occuring and there should be no need for any urgent repeat requests.

Please allow a minimum of three working days (Monday - Friday)  to process a request.

Please note that requests handed in on Friday afternoon or posted into our letter box will not be dealt with until the next working day and that the 72 hours therefore runs from when we are actually able to process your request. 

Likewise if you dop a request in over the weekend it will not be processed until the next working day (usually Monday) and will not therefore be ready for collection until at least 72 hours later.  We always try to turn prescription requests around within 72 hrs however on rare occasions they may take longer and we apologise for any problems this may cause.

If you send a postal request (having included an SAE), please allow an extra two to three days at least as we cannot guarantee when we will receive your request. 

Please note that HRT and contraceptive pills are not issued on repeats. An appointment will have to be made with the nurse in the well woman clinic or with the doctor.

Telephone requests for repeat medication will not be accepted at any time. This is to prevent possible errors.

PLEASE NOTE:  It is not possible to request or collect repeat prescriptions on Saturday mornings

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