INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION
All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.
With 8 confirmed cases in the UK, we'd like to remind our patients NOT to attend the surgery if you think you've been infected with CoronaVirus. Instead, call NHS 111 who will guide you through the relevant steps. Further information can be found by clicking the link below.
DNA's in January
In January we lost 171 appointments to people who booked but didn't attend. That's a whopping 44 HOURS of clinician time that could have been offered to other patients who needed to be seen.
If you no longer need your appointment, please cancel it by calling us, using the automated telephone system or by responding 'Cancel' to our appointment reminder texts.
Flu Clinic, Saturday 8th February 2020
We are holding our next dedicated Flu Clinic on Saturday 8th February from 08.30 - 10.30.
If you are eligible for vaccination and haven't yet had it, please contact Reception to book your place. It's never too late to protect yourself!
Non-Emergency Patient Transport Service Survey
The NHS is reviewing the non-emergency patient transport service across Hampshire to see if improvements can be made to ensure it is being run in the most effective and efficient way for all the patients eligible to use it.
As you know, all patients are normally expected to make their way to hospital or outpatient clinics for non-emergency appointments. The NEPTS service is provided for the small minority of people registered with a GP practice in Hampshire who can’t travel to appointments independently because of their medical condition.
If your patients use this service, we would welcome their views please.
There are general questions for all users of the service – and specific sections for just renal patients.
The survey runs from Monday January 20th, 2020, to 10am on Monday February 17th, 2020, and we will be publishing its findings – which will help shape the way the service is run in future.
Thank you for your time.
The survey needs to be completed before February 17th 2020 please.
Feeling overwhelmed? Losing hope? Finding it hard to see a positive future? If so, there is a new service in Portsmouth designed to help you.
This is a new service, here to help you if you are in despair about anything: housing; money; relationships; work; bereavement; leaving the armed forces or living away from home at university. They can also help if you are suffering low mood, anxiety, or a feeling of hopelessness.
You can book in advance if you would like to, but no appointment is necessary – you can just drop in to talk to trained Wellbeing Advisors. These are people who have lived through difficulties themselves, and can relate to how you are feeling.
You can also get support from Solent NHS Trust mental health staff, if needed, and you can be put in touch with advisors from organisations like the Citizens’ Advice Bureau, for help with practical problems you may be facing.
All of us can live through periods where we need some extra help, and understanding. If that is how you feel, PositiveMinds offers you somewhere to turn.
There is now an app available to all patients which provides a link to your medical record - more information is available via the link below:
Through the NHS App you can:
• check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
• book appointments – search for, book and cancel appointments at your GP surgery
• order repeat prescriptions – see your available medications and request a new repeat prescription
• view your medical record – get secure access to your GP medical record
• register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
• choose how the NHS uses your data – register your decision on whether it can be used for research and planning
WE HAVE FLU VACCINES AVAILABLE
HAVE YOU HAD YOURS?
YOU ARE ENTITLED TO A FREE FLU VACCINATION IF YOU ARE 65 OR OVER, OR IN ANY OF THE AT RISK GROUPS
WE HAVE LIMITED APPOINTMENTS AVAILABLE PLEASE SPEAK TO RECEPTION
NHS 111 - Sign Language Service
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999
There is also a BSL presentation which you can watch via this link: https://youtu.be/4O0js0832Ng - The NHS 111 BSL service is open 7 days a week, 8am – midnight.
NHS England and Age UK have produced
"A Practical Guide to Healthy Ageing"
Click on the link below to find out more
Help us help you to live well for long by having a look at the attached link to the Department of Health "Prevention is better than Cure" document :
PATIENT PARTICIPATION GROUP's
We have two groups available for patients to interact with the practice:
(a) Patient Participation Group (PPG)
(b) Patient Feedback Group (PFG)
The PPG consists of a small committee comprised of patients (or their carers) who meet up to 6 times per year to discuss the running of the practice. If you would like to know more about the group, its aims and objectives and how it functions please contact Mary Ramsay who is the current Chairperson.
Mary Ramsay: E-mail: email@example.com
The PPG Terms of Reference can be found here
Patient Feedback Group (PFG)
If you don't wish to attend the PPG meetings - or if there are no vacancies on the PPG - but would like to give your views about the practice and how we can improve our service to you why not sign up to our Patient Feedback Group, which acts as a virtual group communicating by email.
From time to time we will contact members of the Patient Feedback Group to ask for feedback, e.g. what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We are keen to gather thoughts and comments from as broad a spectrum of patients as possible in order to get a representative picture of patient perception. We particularly need the involvement of younger people, workers, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Feedback Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
New 24/7 service will improve your care and access to our GP services
A new integrated 24/7 primary care service is set to improve your care and your access to GP services.
The new service, which starts on June 29, means that you can not only access routine appointments in-hours at this GP practice as you do now, but you can also make weekday evening and Saturday appointments at a city-wide GP hub at Lake Road Health Centre in central Portsmouth.
As well as additional routine appointments the service will offer urgent same-day appointments every day until 10pm, 365 days a year.
The NHS is linking up the following three services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care.
- the Acute Visiting Service (AVS) – a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
- Enhanced Access Service – to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day
- Out-of-hours (OOH) provision – accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.
To access the new service, just call the practice on our usual number up until 10pm – and after that use NHS 111 by dialling 111.
You, our valued patients, will experience an effective service, run by local doctors and nurses with full access to your medical records.
This will make our services easier to use and understand, and, at a time of unprecedented pressure on the NHS, it will also make it much easier for us to manage patient demand make better use of our staffing resources.
This new service is not just available to you at our practice – but at all GP surgeries across Portsmouth. Working together for you, to improve your care.
NEW - Diabetes UK - Portsmouth Group
Diabetes UK are launching a new support group in the Portsmouth Area in early May 2018.
Please see notices in the practice waiting areas or go to the "Appointments" tab - followed by "Diabetic" tab for more information.
NHS England Consultation re Online Consultations
NHS England are currently seeking patient feedback about the Online Consultation Services. Please visit the website via the link below and have your say about Online Consultations and feedback your views and any concerns about the proposed services.
As a practice we are considering introducing Online Consultations in the next few months - however we do have some concerns about whether this is actually a service which our patients would like us to offer.
If introduced Online Consultations would be an alternative method of accessing clinical advice from the practice and would result in a reduction in other methods of contact as there would not be any additional clinical staff available to deal with the workload associated with Online Consultations.
HOW WE USE YOUR INFORMATION UNDER THE NEW GDPR AND DATA PROTECTION ACT 2018
- We collect and hold data about you for the purpose Privacy Noticeof providing safe and effective healthcare
- Your information may be shared with our partner organisations to audit services and help provide you with better care
- Information sharing is subject to strict agreements on how it is used
- We will only share your information outside of our partner organisations with your consent*
- If you are happy with how we use your information you do not need to do anything
- If you do not want your information to be used for any purpose beyond providing your care please let us know so we can code your record appropriately
- You can object to sharing information with other health care providers but if this limits your treatment options we will tell you
- Our guiding principle is that we are holding your information in the strictest confidence
- For more information about who are our partner organisations and how your data is used please see the privacy notice on our website or click the link below.
- *Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statutory function
- Privacy Notice
- Opt Out Form
- Data Sharing Information MAY 2018
WHO DO WE SHARE YOUR DATA WITH ?
Information held about you may be used to help protect the health of