Continuation of COVID precautions in General Practice
Whilst COVID-19 restrictions have lifted in England from today, the protocols within the surgery are not changing - we still require patients to wear a face mask and to maintain social distancing. This is being done to continue protecting our patients and staff. More information on the continuation of COVID measures within NHS settings can be found here: https://bit.ly/2TivDdO
July 19th 2021
GP Data for Planning & Research
There has been a lot of coverage in the press recently about the National Data Opt-Out and how the NHS uses data for research purposes.
NHS Digital will collect:
- data about diagnoses, symptoms, observations, test results, medications, allergies, immunisations, referrals, recalls and appointments, including information about physical, mental and sexual health;
- data on sex, ethnicity, and sexual orientation;
- data about staff who have treated patients.
NHS Digital does not collect:
- name and address (except for postcode, protected in a unique coded form);
- written notes (free text), such as the details of conversations with doctors and nurses;
- images, letters, and documents;
- coded data that is not needed due to its age - for example medication, referral and appointment data that is over 10 years old;
- coded data that GPs are not permitted to share by law - for example certain codes about IVF treatment, and certain information about gender re-assignment.
It is the right of every patient to opt-out of this if they wish and if you change your mind in the future, you will be able to opt back in again.
For more information, check out this video on the NHS Digital YouTube Channel here.
4th June 2021
Easter Bank Holiday Weekend
Please note, the Surgery will be closed from 18.30 on Thursday 1st April until 08.00 on Tuesday 6th April so the team can enjoy a much needed Easter break.
During this time there will be no eConsult facility so if you need medical attention, please call 111 who will be able to direct you to suitable services, including the Out of Hours scheme at Lake Road.
We all wish you and your family a healthy and happy Easter.
A reminder about Friday 26th March
Just a reminder to all patients that there will be no access to The Drayton Surgery again on Friday 26th March as our new bridge is completed. Anyone who needs to be seen will be asked to attend our Wootton Street branch surgery.
Access to The Drayton Surgery on 19th and 26th March 2021
Tomorrow, Friday March 19th and next Friday, March 26th, there will be no access for patients to The Drayton Surgery due to the final parts of our building work being completed.
You will still be able to speak to us on the phone, and if a GP thinks that you need to be seen in person, it will be at our Wootton Street branch surgery.
We appreciate this is not ideal, but we are having our new footbridge installed so it is imperative that we remain as safe as possible.
We cannot wait for you to see the new parts of our building - they're lovely!
UPDATE: COVID-19 Vaccinations
As we have previously reported, working alongside the two other surgeries in our Primary Care Network (PCN), North Harbour Medical Group and Kirklands Surgery, we stepped up our COVID-19 vaccination programme just before Christmas.
We are now waiting for further vaccines which are, sadly, in shorter supply than we would like at present which is meaning a delay in being able to book more clinics. We have small amounts of vaccines coming through at the moment and we are vaccinating where we can, in accordance to the Government issued cohort criteria, starting with Care Homes and staff, then on to patients aged 80+ and Health & Social Care workers including front line staff.
We are currently experiencing a lot of calls to the surgery asking when people will receive their vaccine and, the honest answer at the moment is that we can't give you time scales. We hope that vaccines will become more readily available in the coming weeks as they produce more.
Please rest assured that no-one will be missed and we will make contact with people as their cohort becomes available and vaccinations arrive. We are not just vaccinating our patients, we are vaccinating patients from three surgeries which, for example, gives us over 2,000 80+ to vaccinate. This will take time and the team are working as best they can to get people booked in as and when the vaccine is made available to us.
The national message for the vaccination campaign remains as please don't contact us about vaccination, we WILL contact you. Calls about vaccinations are blocking our phone lines to patients who need to speak to us for other medical reasons and sadly, are resulting in people being rude to the team here who are working as hard as they can to provide the best service we can at the moment.
Thank you for your understanding and patience and please rest assured we will get to everyone.
It's incredibly exciting that our Primary Care Network (PCN) has been chosen to be a Wave 2 site for the delivery of the Covid-19 vaccine. This means that from the end of this week, our practice, as well as North Harbour Medical Group and Kirklands Surgery are going to start giving the vaccine to our most at risk patients.
We are currently contacting these patients by phone to arrange an appointment. Please do not telephone us as we need to do this in the correct order of risk. Calling us will also block our phone lines for patients who are trying to call with a medical need.
The first group is patients over 80. We won't be able to do all of this group in the first week, so if we don't get hold of you (or your loved one) in the next few days, please don't worry you won't be missed! We don't yet know when our next delivery will be, it could be after Christmas, but we will keep you updated via our website and on our Facebook page.
We are not able to give the vaccine opportunistically as we won't hold the vaccine at the practice: the clinics are run from a central site at Cosham Health Centre.
We would ask that if you have been given an appointment, you follow the instructions you're given, including:
- Make sure you go to the right practice
- Wear a mask where you are able
- Let us know if you've had any previously serious allergic reactions
- Don't arrive too early for your appointment as the car park will be extremely busy
- Please let us know if you have any Covid symptoms prior to your appointment and we will rearrange it.
You will need a second vaccine 21 days later and we will arrange that at the same time as arranging your first.
It's been lovely making the phone calls to patients who have been holding out for this vaccine, and hearing the joy in their voices as they see there is light at the end of the tunnel. Please persevere with the current Tier restrictions for a bit longer so we can keep our vulnerable loved ones safe.
You may have heard on the news this morning that flu vaccines are going to be offered to all patients in the 50-64 age group from December. We heard the information in the same way you did, so are only now able to start planning for how we will deliver this.
We are ordering additional vaccine (which hasn't previously been available to us), and working out how we can provide the additional staffing this requires (for our practice, this is an additional 2700 people eligible).
Please do not call us asking to book, we will publish more information here and on our website when we have the plans confirmed. We will contact anyone by text or letter who falls into this group. Thank you for your assistance.
In the mean time, we are continuing to vaccinate our already eligible patients and the team will be making contact to fill our clinics. Again, please do not call us, we will be in touch with you.
So far this season we have vaccinated over 3,000 patients in a much shorter time scale than we would normally. Everything has had to take that much longer this year due to COVID-19 and the need to remain as 'COVID safe' as possible. We are no longer able to arrange walk in clinics for people to just turn up to as we cannot control those in the way we need to. The whole team are working extremely hard to get as many people vaccinated as possible.
Staffing situation at the Surgery
We are currently experiencing extreme staff shortages due to COVID-19 isolation and, as such this is having a detrimental effect on the service we are able to provide at present, especially in Reception.
Please bear with us, we are working as hard as we can to get to everyone as quickly as possible but there may a wait on the telephones.
We apologise for this and are doing what we can to make things as quick as possible.
TARGET Afternoon, 28th October
The practice will be closed from 1pm on Wednesday 28th October for staff training and will re-open as normal on Thursday 29th October. If you require medical help whilst we are closed, please first access NHS online by visiting 111.nhs.uk. If you do not have access to online services please telephone 111. If you have a medical emergency, please dial 999.
Dr Gill Retirement
After 30 years of hard work and dedication at The Drayton Surgery, we are sad to announce that Dr Gill will be retiring as a Partner from April 21 as he reaches a ‘magical’ age.
Between October 2020 and April 2021, Dr Gill will continue to help out with some NHS work during the COVID-19 pandemic, but will primarily be working as an Occupational Health Consultant for Drayton Medical Services Ltd.
We would like to publicly thank Dr Gill for his years of service and wish him all the best for his retirement.
We hope that next year, when COVID-19 restrictions lift, we will be able to offer patients a formal opportunity to celebrate his career and wish him well with his retirement.
We would also like to re-assure all patients who are registered with Dr Gill, that their ongoing care will not be affected by his retirement, and that they will be assigned a new named GP in due course.
With best wishes,
Dr A. Drake
Managing Partner on behalf of The Drayton Surgery Partnership
An Open Letter re: Dr Gill Retirement
Flu vaccination 2020
We would just like to reassure our patients who usually have a flu vaccination but haven't yet, that we haven't forgotten you! Since we received our first delivery of flu vaccines a few weeks ago, we have vaccinated 875 patients, with our primary focus being those people aged over 65 with a chronic respiratory problem. We have had to adapt the way we work this year in order to keep both our patients and our staff as safe as possible and this in itself has caused massive disruption to the way we would "normally" do things.
We are expecting our next batches of the 65+ flus within the next few weeks and we will also be taking delivery of the under 65 flus soon so please bear with us and we will be in contact when we have some set clinics for your vaccination.
Children returning to school
As the children start to return to school for the new term, it is only natural that anxieties around COVID-19 will run slighthly higher than normal.
Many parents will be questioning not only if the school environment is safe for their child, but what happens if their child seems ill - should they go in or not?
Hampshire County Council have put together the below document which details the things you should do if you are concerned about your child's health in relation to COVID-19 and the correct paths to follow. There is also some great advice on the NHS website which you can find here.
Defining symptoms of COVID for children
Flu vaccinations 2020
We have had many enquiries about flu vaccinations for this year and we would like to reassure people that we will be vaccinating as many people as we can over the course of the next few months.
Due to COVID-19 restrictions we are having to do things a little differently this year which includes running specific clinics with times appointments during the week.
We will receive our vaccinations for the higher age group first (aged 65+ years) and have started to send communication out to specific groups of patients to book their appointments. We are not due to receive our vaccinations for patients aged under 65 until October and again, will send invites to specific groups as we start to have appointments for those available.
If you are aged 50 to 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.
This year, for the first time, we have made flu vaccination appointments available to book online. Once you receive your vaccination invitation you will be able to book your appointment using SystmOnline, the Airmid or NHS apps, or by calling the surgery on 023 9237 0422.
Working in a different way during COVID-19
During COVID-19 we have had to make changes to the way you access services at the Surgery. The biggest change you will notice is that we have adopted a 'Total Triage' approach which means that you will no longer be able to book a routine face-to-face appointment with a GP. Instead, you will receive a telephone call or video consultation from one of our clinicians to discuss your health concerns. If the clinician feels you need to be seen, they will then be able to book you in to specific slots for a face-to-face consultation.
If you have a general enquiry or a prescription request, our preferred route for these is by telephone, eConsult or via online services. This has been put in place in order to limit the amount of people we have in the surgery at one time, thus keep both patients and staff as safe as possible. It also means that those patients who have been asked to attend the surgery are dealt with as quickly as possible.
You will also notice that we are more actively promoting the use of eConsult for general medical enquiries, as well as online services via Airmid or the NHS apps. These options give you access to your healthcare, right at your fingertips, enabling you to order repeat medication, read up on medical news and advice and, when we return to some semblance of normality you will be able to book routine GP appointments. The NHS app has the added bonus of eConsult being integrated within it so you won't need to input certain information.
For those patients who would normally visit our Wootton Street branch surgery, you will temporarily need to be seen at our main site in Drayton. The reason for this is that Wootton Street is currently being used as a 'Hot Hub' for possible COVID-19 cases. If you are suspected of having COVID-19 you will be sent to see a clinician at Wootton Street at a set time and given very specific instructions to follow.
If you are being seen at The Drayton Surgery, we ask that all patients over the age of 12 wear a face mask or face covering whilst on the building. When you are called in by the clinician you are seeing, they will be wearing relevant PPE in order to protect themselves and you. Please don't be alarmed, it's still the same friendly Doctor or Nurse underneath! The PPE required for different types of appointment will depend on what is being done; you may notice that if attending for a blood or an injection that the nurse will not wear full PPE but will just have a mask on. This is beacuse the procedure is not aerosol generating i.e. there is a lower risk of infection because there are no fluids being released in to the air due to you both wearing a mask. Please rest assured that the area they are working in will be cleaned down after each patient so you will be in a clean and safe space.
During COVID-19 we have tried to keep as many services available as possible however, some procedures such as Spirometry and Ear Irrigation have had to be ceased due to the risk they pose of infection. We have continued to provide services such as phlebotomy (blood taking) services, routine childhood vaccinations, cervical smears, B12 injections, leg dressing and ulcer management to name but a few. These are all services that are necessary for the on-going health of our patients and we would encourage all appointments for these services to be kept.
We plan to begin Minor Surgery and Joint Injections within the next few weeks and will be in touch with you if you are waiting either of these procedures.
As ever, we ask that if you are displaying any symptoms of COVID-19, please do not attend the surgery. You should make contact via telephone or eConsult and will receive a call back from one of our clinicians who will discuss this with you.
If you have a query about the way we're working which we haven't answered, please have a look at the FAQs below.
Building work at The Drayton Surgery
We have been informed by our contractors that following the partial lifting of lockdown rules, allowing trades people to return to work, building work will commence at our Drayton site on June 1st 2020. This is an extremely exciting project which will see the Surgery extended on the Lower Ground Floor, creating 5 new consultation rooms and much needed extra space for our rapidly expanding patient numbers.
As with any building work, there will be disruption to the usual service but we will do our absolute best to keep this to a minimum and cause the least inconvenience to our patients.
Due to the building work, the Surgery car park will be closed off from 18.30 on Friday 22nd May 2020 and will remain closed for approximately 5 weeks. We ask any patients who are able to, to walk in to the surgery, saving any nearby spaces for those patients who need to drive.
We apologise for the inconvenience this will cause but hope you will understand why this is necessary.
Statement from Mrs Mary Ramsay, Chair of our Patient Participation Group:
As the NHS faces one of its biggest challenges in its history I am writing on behalf of every patient in the Drayton Practice to say a big THANK YOU to all the GPs, health professionals and staff at both Drayton and Wootton Street surgeries for their dedication in the care of the patients.
We all have a part to play in the fight of COVID-19. As chair of the Patient Participation Group I ask all my fellow patients to comply to the Government directives.
By doing this it will help Drayton Practice to continue to provide the excellent service for which it is known.
Mary Ramsay BEM
Chair of the Drayton and Wootton Street Patient Participation Group
COVID-19 'Hot Hub'
The Wootton Street Surgery will be used as a COVID-19 'Hot Hub' site from Monday 6th April 2020 and as such will be closed to the general public until further notice.
If you normally drop a prescription request off to the surgery, this can still be done by posting them through the door at the back of the practice however you will need to collect directly from your pharmacist or from The Drayton Surgery. We would encourage all patients to sign up to SystemOnline, Airmid or the NHS app to order their prescriptions electronically which will alleviate the need to bring them in to the surgery.
We will publicise when the practice will be operating 'as normal' and thank you for your understanding with regards to the current situation.
Wootton Street Surgery Closure
Due to the evolving COVID-19 situation, we have had to take the decision to close the Wootton Street Surgery from Tuesday lunchtime. It will remain closed on Weds 25th and Thurs 26th March. We will be reviewing this on a daily basis.
In the mean time, all enquiries should be directed to our main site, The Drayton Surgery.
We thank you for your understanding and apologise for any inconvenience.
Updated COVID-19 Guidance for patients
In the light of Boris Johnson’s announcement as of 5 PM 16th of March 2020.
"Now is the time for everyone to stop non-essential contact with others and to stop all unnecessary travel," the prime minister says.
Here are some key points:
•Anyone who lives with someone who has a cough or a temperature should stay at home for 14 days
•People should start working from home where they possibly can
•Avoid pubs, clubs, theatres and other such social venues
•Only use the NHS when we really need to
•From tomorrow government will no longer be "supporting" mass gatherings using emergency workers
If you feel unwell and have a new cough or temperature – please follow government guidance and self-isolate for 14 days – for further advice please consult 111 online.
The following changes will be made at the Drayton surgery
For people with existing appointments:
please only attend if you feel your appointment is essential
and you do not have a temperature or a cough.
If you feel your appointment is non-essential or can be delayed please telephone the Drayton Surgery. You will be called via telephone or video consultation in a timely fashion.
All new appointments requests should be made by electronic consultation.
This can be done through the Drayton surgery website econsult www.thedraytonsurgery.co.uk
If you do not have Internet access or are unable to undertake e- consult, please telephone the Drayton surgery and asked for a call back.
INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION
All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.
With 8 confirmed cases in the UK, we'd like to remind our patients NOT to attend the surgery if you think you've been infected with CoronaVirus. Instead, call NHS 111 who will guide you through the relevant steps. Further information can be found by clicking the link below.
DNA's in January
In January we lost 171 appointments to people who booked but didn't attend. That's a whopping 44 HOURS of clinician time that could have been offered to other patients who needed to be seen.
If you no longer need your appointment, please cancel it by calling us, using the automated telephone system or by responding 'Cancel' to our appointment reminder texts.
Non-Emergency Patient Transport Service Survey
The NHS is reviewing the non-emergency patient transport service across Hampshire to see if improvements can be made to ensure it is being run in the most effective and efficient way for all the patients eligible to use it.
As you know, all patients are normally expected to make their way to hospital or outpatient clinics for non-emergency appointments. The NEPTS service is provided for the small minority of people registered with a GP practice in Hampshire who can’t travel to appointments independently because of their medical condition.
If your patients use this service, we would welcome their views please.
There are general questions for all users of the service – and specific sections for just renal patients.
The survey runs from Monday January 20th, 2020, to 10am on Monday February 17th, 2020, and we will be publishing its findings – which will help shape the way the service is run in future.
Thank you for your time.
The survey needs to be completed before February 17th 2020 please.
Feeling overwhelmed? Losing hope? Finding it hard to see a positive future? If so, there is a new service in Portsmouth designed to help you.
This is a new service, here to help you if you are in despair about anything: housing; money; relationships; work; bereavement; leaving the armed forces or living away from home at university. They can also help if you are suffering low mood, anxiety, or a feeling of hopelessness.
You can book in advance if you would like to, but no appointment is necessary – you can just drop in to talk to trained Wellbeing Advisors. These are people who have lived through difficulties themselves, and can relate to how you are feeling.
You can also get support from Solent NHS Trust mental health staff, if needed, and you can be put in touch with advisors from organisations like the Citizens’ Advice Bureau, for help with practical problems you may be facing.
All of us can live through periods where we need some extra help, and understanding. If that is how you feel, PositiveMinds offers you somewhere to turn.