Wootton Street Surgery

Patients may now see the doctor of their choice at either or the practice sites.  The majority of the doctors work at both sites - please check with reception for specific dates/times available for particular GP's

There is a Triage Clinic each weekday morning at The Drayton Surgery and once all of the routine appointments are fully booked any Urgent cases which need to be seen on the day will be seen at The Drayton Surgery.

Telephone Advice

There are slots available to book for telephone advice at the end of the morning surgery.  Please ensure that you give the correct telephone/mobile number when booking. 

If you would like to speak to a member of staff in confidence please ask to go to a private room.

Routine Appointments

We offer routine appointments up to 14 days in advance. Our clinics normally operate on weekdays between 8.30am and 11.50am. Afternoon clinics for GP's generally run from 3.00pm to 5.30pm. Nurse clinics operate between 8.30am and 12:30pm & 1.30pm and 6.00pm - please check with reception for specific clinics.  

Appointments can be booked in person at reception, by calling the main surgery number:  02392 370422 between the hours of 08:00am and 18:30pm Monday to Friday, by using the Automated Patient Partner Telephone Booking system or by logging into the Online system (you will need to register to use this service).

Urgent Appointments

We operate a Telephone Triage system each weekday morning.  You will be asked by the receptionist to provide a brief description of the problem for which you need an appointment.  Your name will then be added to a list for a GP or a Nurse Practitioner to call you back to assess the most appropriate person for you to see and whether it is appropriate for you to be seen on the day.  You may be given advice over the telephone, an appointment to see a Nurse Practitioner or a GP, or you may be contacted by another clinician - i.e. a physiotherapist, if your problem is of a muscular skeletal nature. 

Patient Partner - Automated Telephone Booking Service

Just dial the main surgery number and you will be given the opportunity to choose to book, change or cancel an appointment using the new automated service. 

This service is available 24 hours a day, 365 days a year.

You will be asked to enter your date of birth in 6 digit format (i.e. 1st January 1960 would be 010160)

Then you will be asked to enter your telephone number - home or mobile.  You do not need to enter the local dialling code - just the 6 digit telephone number OR the FULL Mobile number. 

As long as we have the number recorded in your records you will then be able to make, check or cancel appointments. Appointments are normally available for all of the doctors and some, but not all, of the Nurse led clinics.

 

 

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